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Services related to CTAIMA MEJORA.Net
Find out about our services related to CTAIMA MEJORA.Net:
Verification of legal compliance:
Verification of legal compliance: find out the degree of legal compliance of your company in terms of the environment, industrial regulations and occupational health and safety. Verifying the level of compliance of the requisites applicable to your organization requires a very in-depth knowledge of the legislation, knowing how to discriminate between which are the truly applicable requirements and which are not and knowing what evidence – documentary or of any other nature – demonstrates legal compliance.
This, together with the objectivity provided by the fact that the verifier is a person external to the organization, makes verification one of the most frequently requested services of CTAIMA, especially on the part of companies certified in ISO 14001, EMAS or OHSAS 18001.
Advice for orientation towards excellence:
The implementation of management systems or the orientation towards excellence in systems already certified, through consultants who will provide you with fully personalized solutions. Working with a consultant who will provide your company with the opportunity of an extended view of the most demanding standards on an international level, as well as awareness of the management methods of other organizations.
In fact, there are an infinity of Rules, Models, Guides and Protocols which extensively develop any point of the classic Legislative Standards (ISO 9001, ISO14001, OHSAS,…) and which unfortunately are unknown to companies. This is why CTAIMA provides courses (in any modality: open training, in company, on-line) which facilitate to our client access, understanding and implementation of these models of excellence.
Courses for companies already certified:
CTAIMA has a catalogue of courses designed for companies already certified. The training given to these companies must be of an advanced level and must help the company to advance decisively towards excellence, but in order to do so it is necessary for the person responsible for the management systems to understand that certification is but the beginning of an infinite process, not the end, and that training is the best investment for obtaining the profitability anticipated from management systems.
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Noticias MEJORA.Net
Nueva Norma UNE-EN 15838:2010.
Centros de contacto con el cliente. Requisitos para la prestación del servicio.
Buenas prácticas orientadas a cumplir con las expectativas del cliente, interno o externo. Esta norma europea proporciona requisitos relativos a la calidad del servicio para los centros de contacto con el cliente internos y a los centros de contacto contratados externamente. Descubra cómo CTAIMA MEJORA.Net puede ayudarle a gestionar las quejas y reclamaciones de clientes.
Nueva Norma UNE 66174:2010.
Guía para la evaluación del sistema de gestión para el éxito sostenido de una organización según la Norma UNE-EN ISO 9004:2009.
CTAIMA MEJORA.Net es una herramienta enfocada por procesos y fácil de usar que le agilizará la aplicación de la Norma UNE 66174:2010. Le ayuda en su camino de mejora continua hacia la excelencia, facilitando la integración de los Sistemas de Gestión y permitiéndole evaluar el nivel de madurez de su Sistema de Gestión de Calidad, determinando objetivos medibles y elaborando planes de mejora basado en resultados.
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