Highly effective, low cost solutions
Do I need CTAIMA MEJORA.Net?
A necessary service for any organization
Any company, regardless of whether it is certified or not, should have a method for the effective identification and management of complaints from their clients and any discrepancies in relation to their objectives and procedures. While it is true that all organizations manage these type of incidents in one way or another, the very fact of not implementing a recording, tracking and analysis system leads to the investment of time and resources in solving these problems spontaneously and individually without attacking the cause.
CTAIMA MEJORA.Net is a useful software for any company that seeks to improve their management of complaints and discrepancies, regardless of their activity, size or whether certified or not.
What can CTAIMA MEJORA.Net bring to a company that is certified?
An essential tool for the certified company.
Many certified companies still use paper or Word/Excel-type files for recording non-conformities, corrective and preventive actions. These systems are not very effective because while they do permit the initial recording of the non-conformity, they do not incorporate automatic alert and reminder systems, and therefore those involved in the implementation of corrective actions can end up delaying or simply forgetting about the execution or recording of same.
Often, a lack of organization and time leads to the justification of these actions or even the closure of non-conformities being hurriedly carried out under pressure prior to an external audit.
It is truly a shame that information as useful to a company as knowing the causes for complaints and discrepancies, as well as the effectiveness of corrective actions taken, is undertaken with such little rigour.
CTAIMA MEJORA.Net is an excellent tool for the comprehensive management of non-conformities, corrective and preventive actions. It helps the company to monitor the implementation level of the actions taken, involving all related personnel, reducing the time devoted to these tasks, permitting the extraction of statistical reports,…
CTAIMA MEJORA.Net has been developed by auditors and consultants, and is designed especially for those companies certified in ISO 9001, ISO 14001, EMAS, OHSAS 18001,… Currently it is considered by various certification entities to be the best tool for the management of non-conformities.
CTAIMA MEJORA.Net complementary services
Outsourcing & Consulting S.L.
Noticias MEJORA.Net
Nueva Norma UNE-EN 15838:2010.
Centros de contacto con el cliente. Requisitos para la prestación del servicio.
Buenas prácticas orientadas a cumplir con las expectativas del cliente, interno o externo. Esta norma europea proporciona requisitos relativos a la calidad del servicio para los centros de contacto con el cliente internos y a los centros de contacto contratados externamente. Descubra cómo CTAIMA MEJORA.Net puede ayudarle a gestionar las quejas y reclamaciones de clientes.
Nueva Norma UNE 66174:2010.
Guía para la evaluación del sistema de gestión para el éxito sostenido de una organización según la Norma UNE-EN ISO 9004:2009.
CTAIMA MEJORA.Net es una herramienta enfocada por procesos y fácil de usar que le agilizará la aplicación de la Norma UNE 66174:2010. Le ayuda en su camino de mejora continua hacia la excelencia, facilitando la integración de los Sistemas de Gestión y permitiéndole evaluar el nivel de madurez de su Sistema de Gestión de Calidad, determinando objetivos medibles y elaborando planes de mejora basado en resultados.
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