Characteristics of CTAIMA MEJORA.Net
The general characteristics of CTAIMA LEGAL.Net may be summarized as follows:
Designed for companies that have implemented a management system and wish to establish order and rigorously manage non-conformities and corrective and preventive actions.
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It encourages the contribution of suggestions or improvement proposals on the part of employees.
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It has a system of communications and automatic alerts by email to all those involved in the different phases of the management of non-conformities, for the purposes of ensuring compliance with the execution and closure deadlines for all actions.
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The creation of different user profiles ensures that each person who accesses the programme may only view, modify or create the records for which he/she is authorized as per their profile.
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In being on-line software, the user may access the programme from any computer. This accessibility facilitates the recording of non-conformities almost at the very moment they are detected.
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It has symbols and indicators so that, at a simple glance, the user may evaluate the status of the non-conformities and the degree of implementation of the action taken.
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The software is designed to expedite searches (filters, search engines…) for the purposes of consulting whatever non-conformities, suggestions,… or similar have been recorded in the system previously and what the degree of effectiveness was after their resolution.
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The statistical reports incorporated within the software enable the user to extract important conclusion about the processes, the origin of the non-conformities, the level of involvement of employees, the level of awareness of employees in terms of continual improvement…. Having this information quickly and conveniently is very important for the person responsible for the management system.
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CTAIMA MEJORA.Net has been designed by a team of professional auditors and consultants, and therefore the level of coherence of the software with the requisites of Legislation is guaranteed. |
CTAIMA MEJORA.Net complementary services
Outsourcing & Consulting S.L.
Noticias MEJORA.Net
Nueva Norma UNE-EN 15838:2010.
Centros de contacto con el cliente. Requisitos para la prestación del servicio.
Buenas prácticas orientadas a cumplir con las expectativas del cliente, interno o externo. Esta norma europea proporciona requisitos relativos a la calidad del servicio para los centros de contacto con el cliente internos y a los centros de contacto contratados externamente. Descubra cómo CTAIMA MEJORA.Net puede ayudarle a gestionar las quejas y reclamaciones de clientes.
Nueva Norma UNE 66174:2010.
Guía para la evaluación del sistema de gestión para el éxito sostenido de una organización según la Norma UNE-EN ISO 9004:2009.
CTAIMA MEJORA.Net es una herramienta enfocada por procesos y fácil de usar que le agilizará la aplicación de la Norma UNE 66174:2010. Le ayuda en su camino de mejora continua hacia la excelencia, facilitando la integración de los Sistemas de Gestión y permitiéndole evaluar el nivel de madurez de su Sistema de Gestión de Calidad, determinando objetivos medibles y elaborando planes de mejora basado en resultados.







